- Tue Oct 23, 2012 12:48 pm
#483533
Comet and their * of a delivery company, DPD - I sent Cat's laptop back to be fixed, they have apparently fixed it and sent it back. It should have been delivered to my work address, but they attempted instead to deliver it to my home address. They attempted to redeliver yesterday to my work address, but when the driver couldn't find the address, the * dunce turned round and went back, rather than ringing me to find out where it is. I only found this out at 5.40 yesterday, about 10 minutes after DPD closed, so Comet had no way of contacting them this morning. This morning, I asked them to ensure it was delivered today, to which the answer was "we will try, but we are not DPD, we can only request it" (err - who is the customer?! They have * up twice already).
Fast forward from this morning to just now, when I rang to chase the situation and the conversation goes like this:
Him: "I've spoken to my colleague Phil, who you spoke to this morning and he emailed them and is waiting for an answer back."
Me: "Can you chase it please?"
Him: "That's what I've just done by speaking to my colleague."
Me: "No, please can you chase the courier company."
Him: "No, I'm afraid we need to wait for the message back from them to see what the information is."
Me: "What if there is no message back?"
Him: "Well there should be."
Me: "So there's no way of chasing your supplier for information that you've requested?"
Him: "I'm afraid not, no."
BASTARDS!
Deadly wrote:Topher wrote:Stuff about Thatcher....
You are a disgrace and I'm looking forward to when someone you respect dies so I can rub your liberal face in it.