Topher wrote:Comet and their * of a delivery company, DPD - I sent Cat's laptop back to be fixed, they have apparently fixed it and sent it back. It should have been delivered to my work address, but they attempted instead to deliver it to my home address. They attempted to redeliver yesterday to my work address, but when the driver couldn't find the address, the * dunce turned round and went back, rather than ringing me to find out where it is. I only found this out at 5.40 yesterday, about 10 minutes after DPD closed, so Comet had no way of contacting them this morning. This morning, I asked them to ensure it was delivered today, to which the answer was "we will try, but we are not DPD, we can only request it" (err - who is the customer?! They have * up twice already).
Fast forward from this morning to just now, when I rang to chase the situation and the conversation goes like this:
Him: "I've spoken to my colleague Phil, who you spoke to this morning and he emailed them and is waiting for an answer back."
Me: "Can you chase it please?"
Him: "That's what I've just done by speaking to my colleague."
Me: "No, please can you chase the courier company."
Him: "No, I'm afraid we need to wait for the message back from them to see what the information is."
Me: "What if there is no message back?"
Him: "Well there should be."
Me: "So there's no way of chasing your supplier for information that you've requested?"
Him: "I'm afraid not, no."
BASTARDS!
Ah they sound like the Useless Parcel Service (aka UPS), our firm deals with them and they're * useless.
The other week we wanted kit to go to a customer of ours, they got it to that company but to a location 30 miles away, we called them and asked them where it was and they apologised and said they would get it to the correct address.
However the correct address had closed for the day so we asked them to direct it to our address the next day at 10:30 (as per the original delivery), they said they couldn't guarantee a 10:30 delivery but would get it the next day, it ended up turning up 5 days later as the tosser of a driver picked it up and just dumped it back at the depo because he couldn't be asked to divert it.
Most 10:30 am deliveries turn up at midday and they can't call up the drivers as theyre all freelance and don't have company mobiles.
UPS, consider it NOT done
Regards, Johnny 1989
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