- Thu Nov 28, 2013 10:23 am
#501006
I think you're right to be irked if they're publicly complaining about the company by name to you on your personal time - there might be a comms team monitoring mentions of the theatre too, which could raise a flag and cause trouble (not saying it will, but I've seen it happen). I would send a direct message saying this is your personal account, and you're not permitted to discuss company matters through this channel - then give them the necessary contact details.
It's also vital that you inform your manager/comms team, just in case this person brings this up in a 'well I spoke to Nicola on Twitter' way. If they don't care, then no harm done - but at least they'll be aware of it.
It's also vital that you inform your manager/comms team, just in case this person brings this up in a 'well I spoke to Nicola on Twitter' way. If they don't care, then no harm done - but at least they'll be aware of it.