Yudster wrote:You told me you tell them off.
Well, yes and no. I dont normally "tell them off". If I am talking to someone and they are being a pillock then I will explain my opinion and give them the oppertunity to resolve the issue. Generally though, I tell their boss how they * up and tell their boss to make sure it doesn't happen again.
dimtimjim wrote:foot-loose wrote: My job is making 100% sure the Bank has done everything correctly, properly and fairly from a customers point of view.
Really? Well I can tell you they 100% don't....! More work to do Foots!
I agree that there is a lot of work still to do, especially with how the bank relates to its customers. I disagree that banks get it wrong 100% of the time. As I said - my job is to decide whether the bank has got it right or if it has * it up. My perspective has got to be customer focused - if there is an element of doubt over which side is right, I won't side with the bank. If the bank * up as much as you, and the press say we do, I would know about it and agree with you.
There is a significant difference between the bank getting it wrong and the customer agreeing with a decision the bank has made. There is also a difference between what the press says has happened and what actually happened.
If anyone wants to discuss anything specific - hit the PM button.