[nuts]

Why don't you do the show from a call centre in India

[Ahh_Pathetic]

or just do it at night an call it the breakfast show thus confusing the entire nation so sleeping patterns change and then fit in with their lives. obvious really.

[stevotrash]

has anoyone made a phone call to a customer service line and the call has been answered by an indian call centre operation?

I have,

'location please'
'milton keynes'
'milky keys?'
'noooooooo, mil-ton key-nes.'

If such companies are going to totally sacrifice customer service to save a few quid they might as well replace their entire international staff with chimps armed with copies of the yellow pages.

[stevotrash]

the number 118 is great because they have call centres in wales, plymouth and india. There is therefore a 1/3 chance of speaking to:

ruth madoc
wurzel gumidge
punjabi mc

you can be sure however that no matter who picks up the call, they'll * up your request royally.

[jimmy g]

Why don't you do the show from a call centre in India

It's a good idea. Then the show would start at 12:30 for them.

I spoke to one of those call centres in India for a technical problem, it was great because this was roughly how the conversation went:
Them: What's wrong
Me: It's not working
Them: Is it plugged in?
Me: Yes
Them: What would you like me to do?
Me: Give me a new one
Them: Okay.

That would have taken hours if they had known what they where talking about.

[MK Chris]

has anoyone made a phone call to a customer service line and the call has been answered by an indian call centre operation?

I have,

'location please'
'milton keynes'
'milky keys?'
'noooooooo, mil-ton key-nes.'

If such companies are going to totally sacrifice customer service to save a few quid they might as well replace their entire international staff with chimps armed with copies of the yellow pages.

I was doing some mystery shopper calls the other day to retailers and deodorant manufacturers (not Unilever, as that's who I'm working for) to see what they're saying about the latest bullsh*t cancer scare, of Parabens causing breast cancer. The level of customer service was absolutely shocking.

Asda responded thus (she sounded from Yorkshire):

'Hello I'm calling about the recent cancer scares in the paper...'
(interrupting) 'The salmon one?'
'No'
'Oh, the chilli one?'
'No, its an ingredient in cosmetics products, I can't remember the name'
'Oh, I haven't heard of that one, I'll have to speak to a buyer, they're not in till Monday.'

Waitrose had no opinion but proceeded to read out an out of date statement of ours...

However, if you ever have a grievance with a Unilever product (not that there are many that are worth complaining about in my most humblest of opinions) I do have to say I think we're pretty good. Definitely compared to our rivals.

the number 118 is great because they have call centres in wales, plymouth and india. There is therefore a 1/3 chance of speaking to:

ruth madoc
wurzel gumidge
punjabi mc

you can be sure however that no matter who picks up the call, they'll * up your request royally.

My mum rang them the other day and when they answered she said 'you don't sound Indian' to which the operator replied 'that's because I'm in Cardiff.'

[Uglybob]

i got an english woman for mine when i rung up who sounded like them ones that have a permanent cold.

[stevotrash]

sounds like a single mum, probably from plymouth

[Jonny Hoare]

the number 118 is great because they have call centres in wales, plymouth and india. There is therefore a 1/3 chance of speaking to:

ruth madoc
wurzel gumidge
punjabi mc


or indeed ME!
welcome to 118 118, how may i help you?

[Ahh_Pathetic]

can you tell me the number of that company that uses the runner guys? you know the ones with the taches?

hilarious every time.

[Jonny Hoare]

the protocol that would follow would be

"hello hello, i'm sorry i'm unable to hear ypou please call back for a better connection"

so far i've had 7 calls with kids ringing up saying Got your number
one sounded quite good and had a bit of effort to it

[stevotrash]

my evening has been slightly dampened, as last week i sent an application to join the number 118.

Now i find out hoare's working there. Anyone want to kick me in the bollocks while their at it?